My work laptop sometimes drops packets intermittently during the day while working from home while using the VPN.
My isp modem/router is in bridge mode and is wired to the eero 6e.
Keep in mind, I’m in a new build community where the builder provided every house with these eero devices so all my neighbors connect to WIFI using an eero.
My work laptop connects fine and works reliably when connected to my ISP modem. However my TV and some devices had issues with connectivity after which I put the ISP modem in bridge mode.
Now all my devices at home work fine after I put my ISP modem in bridge mode. My work laptop on VPN is glitchy and freezes for like a minute and has made working from home extremely frustrating .
What else can I do ?
Work laptop runs windows 11 and uses Cisco anyconnect.
(Pulling a LAN cable to my office room is a little inconvenient. )
Using Cisco AnyConnect on macOS 12.6.2 with eero Pro 6 on eeroOS 6.13.3 here, occasionally some flows down the tunnel will blip and kill certain persistent connections going down the tunnel, but it is fairly rare and I think more from the flakiness of AnyConnect and our VPN Concentrators than anything, as persistent connections outside the tunnel remain established when this occurs.
One thing I’ve found that fixes this when it does occur is to turn WiFi on my computer off and back on, which will reestablish the tunnel.
Agreed you should try wiring in to the gateway or a leaf node, if only to rule out transient packet loss on WiFi.
AnyConnect can also have issues with IPv6 when enabled with certain split-include tunnel configs, so worth a try turning that off if it is on.
You may also give SQM (Optimize for Conference and Gaming) a try in eero Labs, as the behavior could be from bufferbloat.
In general though no issues here using AnyConnect and Tailscale, even at the same time, on multiple eero networks, so I don’t think this is something eero-specific you’re running into per se even though it may look like that on the surface. Maybe ask your IT department for further assistance if needed too.
My wife also uses Cisco AnyConnect for work, and she also had issues with it losing contact. However, newer versions of Cisco’s VPN reduced the frequency significantly; the problem exists when using ASUS, Netgear, TP-Link, Plume, and even Cisco’s own routers, showing it to be pretty router agnostic. Ask your IT Dept about updating the VPN on your work computer and the work VPN server and see if that helps.
Highly likely this is due to flakey VPN software, which are notorious for being flakey – especially when they’re designed to do “split” tunnels.
I’ve had trouble with VPN software over the years and it’s almost always not related to the router and more about buggy client/server software.
So I had the same issue and as per our internal TAC, there is a known workaround to connect the VPN over the Guest Network on Eero. I just made the switch an hour ago, will have to wait for a couple of days to make sure it actually works.
Not sure if you found this out not, for some reason windows 11, Eero routers, and vpns don’t get along. IT at my work said to create a guest network and join it. Since then my issues went away.
Wiring into a leaf eero is worth a shot.
AnyConnect is a lot different than Tailscale/WireGuard, but I have had no issues with the latter(s) on my eero networks.
Sounds like a ISP issue. My last job had Cisco AnyConnect, and they switched to Fortinet I think it was called. Then I moved and got IvantiSecure, and all 3 have worked fine on our eero Pro 6’s.
Use your ISP modem as the firewall/router and put your erros in bridge mode.
Erros suck ass as routers. They are decent APs though (when they work and don’t run at 1/10th of their advertised speed)
I’ve been on the guest network for a few weeks now. I made a post about it in this subreddit. Work VPN works flawlessly now. lg tv is hardwired to LAN
Finally fixed my VPN issue as well! Thank you!
This also fixed my VPN issue. Work finally pushed Window 11 and VPN was constantly dropping. Fired up Guest and it worked. Thanks!
Running on the guest network for months now. 
My work laptop works flawlessly when connected to ISP router
This is exactly what happened to my wife. Her IT department said it was a known issue with mesh networks, Cisco VPN, and Windows 11. Their workaround was to use the guest network.
Ok then. Hmmm. Turn off the beta stuff including wpa3. And see if that helps. Wpa3 causes some issues with disconnects on my devices.
Can you tell me how to do that ?
Open eero app, go to discover at the bottom. Open eero labs. If wpa3 is on, turn it off and test see if the issue goes away. Next turn on optimize for gaming and conference calls in that same area. Test again. See how that works first.
Thank you, I’m gonna try this.
