Hey guys, I’m not really a home networker, just your average schlub that knows how to use tech. I recently got a WFH job that requires me to go through a vpn called Pulse Secure. It has been tedious to get on, I can see that it connects and then loses connectivity frequently. I have checked everything I can with the wifi and it is stable and strong enough. I can watch Pulse lose connectivity while I am seeing the wifi staying strong. I have contacted their IT multiple times. They had me set up a microsoft edge account and now I can’t even get past that window because it wants me to sign in to the company for me to recognize the account. The last time I was on the phone with IT it finally connected and they were like “Its fine, you just have to be patient.” While I wasn’t happy about adding 1-2 unpaid hours to my working day just to log on, I really need this job, we just moved and I am BROKE. I suspect IT can help me get past the issue with the edge account (I did not need one when I first started this, so I think maybe that was a work around that didn’t work out). However, that will still leave me with spending TONS of time trying to log on due to the instability of the VPN connection. I was able to do it after only 30 minutes this morning, then I walked away to do some other paperwork and it booted me and I have been trying to get back for 6 hours. I have about 12 hours of on line training stuff to do by Tuesday.
I’m on windows 11, and I know that’s a problem for Pulse. It’s an HP laptop, about 8 mos old. I have read that pulse doesn’t like IPv6. I won’t pretend to know what that is, but I have seen it suggested that turning that off would help. I don’t know if that would hurt other functionality or if I would need to do other work arounds to deal with that. Is this incredibly stupid? Am I just punch drunk now and grasping at straws?
I will call IT for the 4th time tomorrow AM. I really don’t want to walk away from this job, but I just don’t know what I can do. Its a project with a lot of deadlines and they aren’t going to hold up the job for me.
Any helpful suggestions or even calming words would be appreciated.