i got the 30 day free trial thinking i would have the first 30 days free but then i was charged $99 because the plan was apparently 12 months + 3 months??? it says i’m charged every 12 months so where do the 3 months free come in? if i explain my situation to them do you think i’ll be able to get my money back? i didn’t even end up using the vpn because i was so freaked out by the $99 charge and i only just downlaoded it like 20 min ago
They have a 30 day refund policy afaik. I just recently tried their service and ended up refunding it after 10 days or so…
Also, the 3 free months are added to the first year. If you take a look to your next scheduled charge, you should see it’s in 15 months instead of 12.
it’s not a free trial it’s a money back period
As far as I know Express does not give free trials. They give you 3 months free for paying the 1 year sub.
You can try getting in touch with them and explain what happened. Even though I doubt they will refund you.
Very unlikely you will get a refund. The only thing you can do is contact them.
In the first 30 days of the time they charged your card, you cancel, I used the chat option, takes about five days to show back on your card tho
I had the exact same thing happen to me and I’m really good about reading the fine print I guess I just missed this. You have to go on the app and do a support chat and if you haven’t logged in and use the service they should give you your money back without a fight. They did go over some perks of the service and try to keep me as a customer but I told them I really didn’t want to be a customer to begin with.