Anyone else unable to login?

VPN Forum
1

(See Update at end)

I went to lunch, came back and now I can’t log in. I hadn’t changed anything. I then updated my password, no change. I can log into the website just fine but can’t connect with OpenVPN.

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2023-06-28 14:00:24 [ch331.nordvpn.com] Peer Connection Initiated with [AF_INET]195.216.219.151:443

2023-06-28 14:00:24 TLS: move_session: dest=TM_ACTIVE src=TM_INITIAL reinit_src=1

2023-06-28 14:00:24 TLS: tls_multi_process: initial untrusted session promoted to trusted

2023-06-28 14:00:25 SENT CONTROL [ch331.nordvpn.com]: ‘PUSH_REQUEST’ (status=1)

2023-06-28 14:00:30 SENT CONTROL [ch331.nordvpn.com]: ‘PUSH_REQUEST’ (status=1)

2023-06-28 14:00:30 AUTH: Received control message: AUTH_FAILED

2023-06-28 14:00:30 SIGTERM[soft,auth-failure] received, process exiting

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UPDATE:

I just got this e-mail from them about the issue.

Due to the recent change in the authentication process, using your email and password for the manual connection method will no longer work.

You will need to use the service credentials instead.

You can find your service credentials by following these steps:

  1. Please log in to your Nord Account by following this link: https://my.nordaccount.com/dashboard/nordvpn/
  2. Click on the NordVPN tab on the left panel which is under the Services tab.
  3. Scroll down and locate the Manual Setup tab, then click on Set up NordVPN manually:
  4. Verify your email by entering the one-time code you will receive in your registered email inbox. If you are unable to find the email, please make sure to also check your spam/junk folder.
  5. Copy your service credentials by using the buttons on the right.
2

Thank you for posting the process. Using the info you provided I was able to quickly get my systems back up and online.

It’s really disappointing that NordVPN made this change without any sort of announcement.

3

It’s lovely that their customer support chat representative that I’ve been talking with had no idea about this, and that they wasted a bunch of my time. Guess I should have gone to reddit for NordVPN support, instead of asking NordVPN about it… Thanks for the post!

4

Yes, getting AUTH_FAILED on every server today as well.

ETA: OpenVPN on Windows and Linux with the same service credentials that have been working for 2.5 years; the subscription is still paid until next year.

5

thank you for the update

6

Same issue. Glad to know it’s not me.

7

i’m finding socks proxy isn’t working now, even with new service credential walkthrough provided by u/autodidacticasaurus. and thank you for that info, btw.

Update: data just started flowing. back in now.

8

I got my token but I’m unsure if I have to change something about my Openvpn Config File to work with the token. Right now I can’t connect.

EDIT: Completly missed that after generating the token a new Username and Password shows up aswell. I don’t have to change anything in the openvpn config files because I can just use username and password for authentication again.

9

I asked for extra time on my subscription to compensate for the time I wasted on this, and they said no. :frowning:

10

Happened to me on my laptop this morning as well, using Manjaro Linux. Authentication prompt keeps popping up, password box is autofilled with the same password I’ve used for years. Windows PC using the app is working fine, and I was able to log into my account on the NordVPN website and confirm my subscription is still active.

Edit: Just saw OP’s update, going to give it a shot now.

Edit2: Service Credentials worked. Thanks OP! Wish Nord would give us a heads up when making these changes…

11

awesome, this fixed it for me, but i wish i saw some kind of update from them before this happened.

12

Maybe some of your troubles are connected to default NordVPN DNS servers being BOTH down. See my post

13

Yeah, old login, new manual login, still just getting this constant. Guess I will let it ride and see if it just starts working at some point today.

SOCKS5 proxy error. Message: "SOCKS5 error. op: handshake ec: Connection reset by peer ep: *.*.*.*:1080"

EDIT: Apparently all I needed to do was make this post, because it kicked in shortly after. LOL

14

Service creds worked, thanks! Also did not get any notice.

15

It took an hour to figure this out. They sent an email and the created an username an password based on your credentials and you need to use that in the services tab

16

Thank you! Spent some time trying to figure this out ^^"

17

THANK YOUUU you saved me

18

THANK YOU SO MUCH!

They made a huge change to the way that you connect using OpenVPN, and NordVPN didn’t make any sort of announcement. And from the sound of it, the NordVPN support team had no idea of the changes.

This NEEDS to be stickied.

u/skeleton_tree

19

Thank you very much for this post and the update.

20

You saved the day my friend. Thank you!