Looking to try out NordVPN for the first time, and I have seen some old posts that it is not completely risk-free and their money-back guarantee is not real. I just wanted to see people’s thoughts.
Thanks
Generally the 30 days money back guarantee for your first time purchase is always available regardless of the reason (unless you breach their ToS of course). A lot of the time people encountering issues are the ones asking for refunds after this period, on their further purchases than the first one and similar cases.
I just requested for a refund and it went smoothly. I knew about them trying to help you solve your issue, but I just acted dumb and repeated my request for a refund politely. They obliged immediately and confirmed if I wanted to claim a refund within my 30-day money back guarantee. I even asked for a confirmation email, and they emailed the chat transcript to me since no confirmation email existed.
Overall it was a super quick and easy issue if you just politely ignore the attempts to help you diagnose the problem. Just be sure to redeem a few days before your 30 day deadline actually expires.
I purchased the 2-year NordVPN Nordpass Nordlocker plan yesterday for $153. Today, my work IT department locked me out of my email and said that NordVPN is blocked. I am unable to use the service.
So, I contacted Nord and followed the refund request steps. The chat agent said that since my IT department is blocking it, there is nothing that Nord can do to help and that I would not be given a refund.
Thanks to some threads on Reddit, I went immediately to this. “You advertise a 30 day refund guarantee. I will be contacting my credit card company and processing a charge back.”
The Nord agent promptly processed my refund after that. THANK YOU REDDIT!!! This sub saved me hours of frustration today. 
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